• There are essential tasks and nonessential tasks (monkeys).
• Monkeys make managers run out of time.
• Managers work the monkeys, and their staff supervises them.
• If it is not worth doing, it is not worth doing well.
• Experience doesn't happen. What happens is what you do with it.
• Monkeys don't take care of themselves.
• The more you get rid of your monkeys, the more time you have for your staff.
• All monkeys must be handled at the lowest organizational level consistent with their welfare.
• The best way to develop responsibility is to give responsibility.
• Hand off management as much as possible, and hands on management as much as necessary.
• Assigning involves a single monkey. Delegating involves a family of monkeys.
• The purpose of coaching is to get into a position to delegate.
• Know the difference between: Boss imposed time. System imposed time. Self imposed time.
• If you always agree with your boss, one of you isn't necessary.
A great Manager
• Inspires employees to be the greatest they can be through shared vision.
• Always does the right thing.
• Treats employees as partners, with respect and dignity.
• Goes the extra mile for customers and employees.
• Trusts employees.
• Cares for his employees.
• Implements all relevant knowledge quickly and effectively.
• Develops employees to be independent thinkers.
• Strives to include all employees in the inner circle.
• Validates employees.
Note: We recommend the classic Harvard Business Review article: "Who's Got The Monkey?" first published in as a preamble to this book.
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